We deliver throughout mainland France, Corsica, Belgium and Luxembourg. We do not deliver to the French overseas territories (DOM-TOM).

For international deliveries outside the US, you can go here

Descubra nuestro eficiente servicio de entrega:

- Entrega estándar a domicilio a 9,90 € por pedido para cualquier pedido inferior a 99 €, y entrega estándar a domicilio ofrecida por DELSEY PARIS para cualquier pedido de 99 € o más: su paquete se entrega en un plazo de 2 a 5 días laborables a partir de la validación de su pedido y pago.

Las entregas se realizan de lunes a viernes, excepto festivos, a través de nuestros transportistas homologados Colissimo y Chronopost.

It is not possible to postpone the shipment of your parcel. However, for express deliveries, our carrier Chronopost may allow you to reschedule home delivery via the Chronopost website.

If the delivery address provided with your order contains an error or needs further details, please contact our customer service as soon as possible via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

If you are absent when the carrier calls, a notice will be left in your mailbox indicating the day and time of the delivery attempt. You should then follow the instructions given on this notice.

For more information, visit the Colissimo website or the Chronopost website

If you are experiencing this issue, please accept our sincere apologies.

Please contact our customer service, quoting your order number, via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

We also invite you to note precise reservations on the delivery slip and to send a registered letter with acknowledgement of receipt to the carrier within a maximum of 3 days after delivery, via the Colissimo website or the Chronopost website, quoting your order number.

If you did not receive a product you ordered, please contact our customer service via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays. Please quote the order number and the reference of the missing product (indicated on the delivery slip or in the order details of your order confirmation email). We also invite you to note a reservation on the delivery slip.

Para cualquier producto adquirido en el sitio web delsey.com, dispone de 14 días para devolvérnoslo, a partir de la fecha en que notifique a DELSEY su decisión de desistimiento.

Una vez transcurrido este plazo, DELSEY se reserva el derecho de rechazar su devolución.

DELSEY will refund all sums paid, including delivery costs, after receiving the product and once our quality department has confirmed its compliance with the procedure described above, or from the date on which you provide DELSEY with proof of shipment of the goods, whichever comes first. The time needed for the refund to appear depends on the institution that issued your card. The amount of the returned product will be credited to the payment method used for the purchase, unless the customer expressly agrees to DELSEY using another payment method and provided the refund does not incur any costs for the customer.

If a promo code was used:

- Standard promo code: DELSEY only refunds the amount paid, excluding the discount.

- Wedoogift promo code: DELSEY refunds the amount charged at the time of purchase to the payment method used, and creates a new promo code valid on the delsey.com website for a value equal to the amount of the Wedoogift promo code used for your purchase.

DELSEY is not required to refund additional costs if the customer expressly chose a more expensive delivery method than the standard delivery offered by DELSEY. For any inquiry regarding your refund, please contact our customer service via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

You have up to 14 days after the delivery date indicated on the carrier's website to raise a delivery dispute. We invite you to contact customer service as soon as possible here.

Una vez que su pedido haya sido enviado, recibirá un correo electrónico del transportista con un enlace que le permitirá rastrear la entrega de su paquete en el sitio web del transportista.

Por razones técnicas, no podemos modificar, cancelar ni cambiar un pedido realizado en el sitio web. Si los productos que ha pedido no le convienen, le invitamos a seguir nuestro procedimiento de devolución gratuita descrito en esta página dentro de los 14 días siguientes al día después de haberlos recibido.

Every DELSEY luggage item is guaranteed for 2, 3, 5 or 10 years from its date of purchase, excluding electrical and electronic components. The warranty period of your product is indicated on the product page of the www.delsey.com website and on the warranty certificate.

The warranty for electronic and electrical components (excluding batteries) lasts two (2) years.

Replacement of a product covered by the warranty does not extend the initial duration of the commercial warranty.

The warranty period of DELSEY PARIS products, depending on their category or reference (SKU), is 2, 3, 5 or 10 years from the date of purchase (excluding electrical and electronic components). The warranty period of your product is indicated on the warranty certificate that comes with every DELSEY PARIS product.

For more information, visit our warranty page!

Please go to the Delsey Warranty website to fill in the warranty registration form. Your warranty will start from the purchase date of your product.

The commercial warranty applies to new products sold on the www.delsey.com online store. The commercial warranty covers apparent manufacturing defects likely to affect the normal use of the product, under the following conditions:

- the warranty covers the replacement of parts recognised as defective.

- it does not cover accidents resulting from external damage such as, in particular, falls, impacts, fire, burns, humidity or excessive dry heat, liquid impregnation, nor theft, misuse or modification of the product, nor normal wear and tear, nor deliberate damage caused by the user, and cannot give rise to damages.

Item(s) covered by the warranty: wheels, trolley system, handles, zips, integrated lock, manufacturing defects and parts recognised as defective by DELSEY PARIS.

The warranty is limited to items that have been used normally and are returned in a good state of care.

For more information on the DELSEY warranty, please see our Warranty page.

The TSA (Transportation Security Administration) combination lock allows you to secure your luggage with a code while allowing the US customs authorities in charge of transport security to inspect it upon entry into the United States without damaging it.
The key slot on the TSA combination lock is therefore reserved for the US administration. The purpose of this lock is to make access easier for customs authorities and thus prevent them from damaging your luggage.
For more information on locks, please see our article "Locks and codes".

Puede comprar con total confianza en nuestra tienda en línea completamente segura gracias a los siguientes sistemas:

- La información del pedido cifrada (nombre, dirección, tarjeta de crédito y datos bancarios) no puede ser leída por terceros.
- Transmisión segura reconocida mediante "SECURE SOCKET LAYER" (SSL)
- Transacciones seguras en internet gestionadas por Adyen (Servicio de Pago Seguro por Internet).
- Modo HTTPS en las páginas de pago

También le recomendamos que nunca comparta sus contraseñas, códigos de tarjeta bancaria u otra información confidencial fuera de las páginas de pago e inicio de sesión del sitio web.

Solo se puede utilizar un código de descuento por pedido. Tenga en cuenta que los códigos promocionales no se pueden combinar.