We deliver throughout mainland France, Corsica, Belgium and Luxembourg. We do not deliver to the French overseas territories (DOM-TOM).

For international deliveries outside the US, you can go here

Ontdek onze efficiënte bezorgservice:

- Standaard thuisbezorging voor €9,90 per bestelling bij elke bestelling onder €99, en standaard thuisbezorging aangeboden door DELSEY PARIS bij elke bestelling van €99 of meer: uw pakket wordt binnen 2 tot 5 werkdagen bezorgd na validatie van uw bestelling en betaling.

Leveringen vinden plaats van maandag tot vrijdag, feestdagen uitgesloten, door onze erkende vervoerders Colissimo en Chronopost.

It is not possible to postpone the shipment of your parcel. However, for express deliveries, our carrier Chronopost may allow you to reschedule home delivery via the Chronopost website.

If the delivery address provided with your order contains an error or needs further details, please contact our customer service as soon as possible via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

If you are absent when the carrier calls, a notice will be left in your mailbox indicating the day and time of the delivery attempt. You should then follow the instructions given on this notice.

For more information, visit the Colissimo website or the Chronopost website

If you are experiencing this issue, please accept our sincere apologies.

Please contact our customer service, quoting your order number, via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

We also invite you to note precise reservations on the delivery slip and to send a registered letter with acknowledgement of receipt to the carrier within a maximum of 3 days after delivery, via the Colissimo website or the Chronopost website, quoting your order number.

If you did not receive a product you ordered, please contact our customer service via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays. Please quote the order number and the reference of the missing product (indicated on the delivery slip or in the order details of your order confirmation email). We also invite you to note a reservation on the delivery slip.

Voor elk product dat is gekocht op de website delsey.com heeft u 14 dagen de tijd om het product aan ons te retourneren, te rekenen vanaf de datum waarop u DELSEY op de hoogte stelt van uw beslissing om te herroepen.

Na het verstrijken van deze periode behoudt DELSEY zich het recht voor om uw retourzending te weigeren.

DELSEY will refund all sums paid, including delivery costs, after receiving the product and once our quality department has confirmed its compliance with the procedure described above, or from the date on which you provide DELSEY with proof of shipment of the goods, whichever comes first. The time needed for the refund to appear depends on the institution that issued your card. The amount of the returned product will be credited to the payment method used for the purchase, unless the customer expressly agrees to DELSEY using another payment method and provided the refund does not incur any costs for the customer.

If a promo code was used:

- Standard promo code: DELSEY only refunds the amount paid, excluding the discount.

- Wedoogift promo code: DELSEY refunds the amount charged at the time of purchase to the payment method used, and creates a new promo code valid on the delsey.com website for a value equal to the amount of the Wedoogift promo code used for your purchase.

DELSEY is not required to refund additional costs if the customer expressly chose a more expensive delivery method than the standard delivery offered by DELSEY. For any inquiry regarding your refund, please contact our customer service via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

You have up to 14 days after the delivery date indicated on the carrier's website to raise a delivery dispute. We invite you to contact customer service as soon as possible here.

Zodra uw bestelling is verzonden, ontvangt u een e-mail van de vervoerder met een link waarmee u de bezorging van uw pakket kunt volgen op de website van de vervoerder.

Om technische redenen kunnen wij een bestelling die op de website is geplaatst niet wijzigen, annuleren of omruilen. Als de producten die u heeft besteld niet aan uw verwachtingen voldoen, nodigen wij u uit om binnen 14 dagen na de dag waarop u ze heeft ontvangen onze gratis retourprocedure te volgen zoals beschreven op deze pagina.

Every DELSEY luggage item is guaranteed for 2, 3, 5 or 10 years from its date of purchase, excluding electrical and electronic components. The warranty period of your product is indicated on the product page of the www.delsey.com website and on the warranty certificate.

The warranty for electronic and electrical components (excluding batteries) lasts two (2) years.

Replacement of a product covered by the warranty does not extend the initial duration of the commercial warranty.

The warranty period of DELSEY PARIS products, depending on their category or reference (SKU), is 2, 3, 5 or 10 years from the date of purchase (excluding electrical and electronic components). The warranty period of your product is indicated on the warranty certificate that comes with every DELSEY PARIS product.

For more information, visit our warranty page!

Please go to the Delsey Warranty website to fill in the warranty registration form. Your warranty will start from the purchase date of your product.

The commercial warranty applies to new products sold on the www.delsey.com online store. The commercial warranty covers apparent manufacturing defects likely to affect the normal use of the product, under the following conditions:

- the warranty covers the replacement of parts recognised as defective.

- it does not cover accidents resulting from external damage such as, in particular, falls, impacts, fire, burns, humidity or excessive dry heat, liquid impregnation, nor theft, misuse or modification of the product, nor normal wear and tear, nor deliberate damage caused by the user, and cannot give rise to damages.

Item(s) covered by the warranty: wheels, trolley system, handles, zips, integrated lock, manufacturing defects and parts recognised as defective by DELSEY PARIS.

The warranty is limited to items that have been used normally and are returned in a good state of care.

For more information on the DELSEY warranty, please see our Warranty page.

The TSA (Transportation Security Administration) combination lock allows you to secure your luggage with a code while allowing the US customs authorities in charge of transport security to inspect it upon entry into the United States without damaging it.
The key slot on the TSA combination lock is therefore reserved for the US administration. The purpose of this lock is to make access easier for customs authorities and thus prevent them from damaging your luggage.
For more information on locks, please see our article "Locks and codes".

U kunt met volledig vertrouwen winkelen in onze volledig beveiligde webwinkel dankzij de volgende systemen:

- Versleutelde bestelinformatie (naam, adres, creditcard- en bankgegevens) kan niet worden gelezen door derden.
- Erkende beveiligde overdracht via "SECURE SOCKET LAYER" (SSL)
- Beveiligde internettransacties verwerkt door Adyen (Beveiligde Internetbetalingsdienst).
- HTTPS-modus op betaalpagina's

Wij raden u ook aan om uw wachtwoorden, bankpascodes of andere vertrouwelijke informatie nooit te delen buiten de betaal- en inlogpagina's van de website.

Per bestelling kan slechts één kortingscode worden gebruikt. Houd er rekening mee dat promocodes niet kunnen worden gecombineerd.