We deliver throughout mainland France, Corsica, Belgium and Luxembourg. We do not deliver to the French overseas territories (DOM-TOM).

For international deliveries outside the US, you can go here

Discover our efficient delivery service:

- Standard home delivery at €9.90 per order for any order under €99, and standard home delivery offered by DELSEY PARIS for any order of €99 or more: your parcel is delivered within 2 to 5 working days from the validation of your order and payment.

Deliveries take place Monday to Friday, excluding public holidays, by our approved carriers Colissimo and Chronopost.

It is not possible to postpone the shipment of your parcel. However, for express deliveries, our carrier Chronopost may allow you to reschedule home delivery via the Chronopost website.

If the delivery address provided with your order contains an error or needs further details, please contact our customer service as soon as possible via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

If you are absent when the carrier calls, a notice will be left in your mailbox indicating the day and time of the delivery attempt. You should then follow the instructions given on this notice.

For more information, visit the Colissimo website or the Chronopost website

If you are experiencing this issue, please accept our sincere apologies.

Please contact our customer service, quoting your order number, via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

We also invite you to note precise reservations on the delivery slip and to send a registered letter with acknowledgement of receipt to the carrier within a maximum of 3 days after delivery, via the Colissimo website or the Chronopost website, quoting your order number.

If you did not receive a product you ordered, please contact our customer service via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays. Please quote the order number and the reference of the missing product (indicated on the delivery slip or in the order details of your order confirmation email). We also invite you to note a reservation on the delivery slip.

For any product purchased on the delsey.com website, you have 14 days to return the product to us, starting from the date you notify DELSEY of your decision to withdraw.

Once this period has passed, DELSEY reserves the right to refuse your return.

DELSEY will refund all sums paid, including delivery costs, after receiving the product and once our quality department has confirmed its compliance with the procedure described above, or from the date on which you provide DELSEY with proof of shipment of the goods, whichever comes first. The time needed for the refund to appear depends on the institution that issued your card. The amount of the returned product will be credited to the payment method used for the purchase, unless the customer expressly agrees to DELSEY using another payment method and provided the refund does not incur any costs for the customer.

If a promo code was used:

- Standard promo code: DELSEY only refunds the amount paid, excluding the discount.

- Wedoogift promo code: DELSEY refunds the amount charged at the time of purchase to the payment method used, and creates a new promo code valid on the delsey.com website for a value equal to the amount of the Wedoogift promo code used for your purchase.

DELSEY is not required to refund additional costs if the customer expressly chose a more expensive delivery method than the standard delivery offered by DELSEY. For any inquiry regarding your refund, please contact our customer service via this form or by phone on 01 34 31 76 46, Monday to Friday 9am-7pm and Saturday 10am-5pm, excluding public holidays.

You have up to 14 days after the delivery date indicated on the carrier's website to raise a delivery dispute. We invite you to contact customer service as soon as possible here.

Once your order has been shipped, you will receive an email from the carrier with a link allowing you to track the delivery of your parcel on the carrier's website.

For technical reasons, we are unable to modify, cancel or exchange an order placed on the website. If the products you ordered do not suit you, we invite you to follow our free return procedure described on this page within 14 days from the day after you received them.

Every DELSEY luggage item is guaranteed for 2, 3, 5 or 10 years from its date of purchase, excluding electrical and electronic components. The warranty period of your product is indicated on the product page of the www.delsey.com website and on the warranty certificate.

The warranty for electronic and electrical components (excluding batteries) lasts two (2) years.

Replacement of a product covered by the warranty does not extend the initial duration of the commercial warranty.

The warranty period of DELSEY PARIS products, depending on their category or reference (SKU), is 2, 3, 5 or 10 years from the date of purchase (excluding electrical and electronic components). The warranty period of your product is indicated on the warranty certificate that comes with every DELSEY PARIS product.

For more information, visit our warranty page!

Please go to the Delsey Warranty website to fill in the warranty registration form. Your warranty will start from the purchase date of your product.

The commercial warranty applies to new products sold on the www.delsey.com online store. The commercial warranty covers apparent manufacturing defects likely to affect the normal use of the product, under the following conditions:

- the warranty covers the replacement of parts recognised as defective.

- it does not cover accidents resulting from external damage such as, in particular, falls, impacts, fire, burns, humidity or excessive dry heat, liquid impregnation, nor theft, misuse or modification of the product, nor normal wear and tear, nor deliberate damage caused by the user, and cannot give rise to damages.

Item(s) covered by the warranty: wheels, trolley system, handles, zips, integrated lock, manufacturing defects and parts recognised as defective by DELSEY PARIS.

The warranty is limited to items that have been used normally and are returned in a good state of care.

For more information on the DELSEY warranty, please see our Warranty page.

The TSA (Transportation Security Administration) combination lock allows you to secure your luggage with a code while allowing the US customs authorities in charge of transport security to inspect it upon entry into the United States without damaging it.
The key slot on the TSA combination lock is therefore reserved for the US administration. The purpose of this lock is to make access easier for customs authorities and thus prevent them from damaging your luggage.
For more information on locks, please see our article "Locks and codes".

You can shop with complete confidence on our fully secure online store thanks to the following systems:

- Encrypted order information (name, address, credit card and bank details) cannot be read by third parties.
- Recognised secure transmission via "SECURE SOCKET LAYER" (SSL)
- Secure internet transactions handled by Adyen (Secure Internet Payment Service).
- HTTPS mode on payment pages

We also recommend that you never share your passwords, bank card codes or other confidential information outside the payment and login pages of the website.

Only one discount code can be used per order. Please note that promo codes cannot be combined.